Frequently Asked Questions

How are products delivered?

Products are delivered digitally. After successful payment, eligible downloads are available through the customer account and order emails.

Where can I find my downloads?

Log in and open My Account → Downloads.

Are products physical?

No. LoloMele sells digital/downloadable products unless a product page explicitly states otherwise.

Can I get a refund?

See our Refund & Returns Policy for the rules that apply to digital products.

How do I get an invoice?

For eligible paid orders, an invoice can be accessed from the order area when invoice functionality is enabled.