Frequently Asked Questions
Quick answers to common questions.
Orders & Downloads
How do I get my files after buying?
Right after checkout, in your confirmation email, and any time after under My Account → Downloads. See Digital Delivery for full details.
I didn’t get my download link — what now?
Check spam first, then My Account → Downloads. Still missing? Email us with your order number and we’ll resend it.
Is there a limit on downloads?
Yes — each product’s link allows a limited number of downloads over a limited time window, shown on your Downloads page.
Do I need an account to buy?
You need an account to receive and re-download your files, created automatically at checkout.
Licensing & Usage
Can I use a template for my business?
Yes — personal and business use (including inside your company) is allowed by default. See License & Usage.
Can I resell or redistribute a template?
No, not unless a specific product page states otherwise. Reselling, redistributing, or uploading a file to another marketplace isn’t allowed.
Refunds
What’s your refund policy?
Refunds apply if a file doesn’t arrive, is damaged, or is materially different from what was described. See the full Refund Policy for the exact window and process.
Can I get a refund if I just change my mind?
No — digital downloads aren’t refundable for a simple change of mind, since the files are available instantly on purchase.
Payment & Security
Is checkout secure?
Yes — payments are processed by Stripe, a PCI-compliant payment processor. LoloMele never sees or stores your card details.
Do you ship anything physically?
No — every LoloMele product is a digital download. Nothing is shipped.